Common queries answered

Frequently asked Questions

  • How do I create an account?
    Either click on the register button found at the top right of the screen or click here
  • How do I track the status of my order?
    Login to your account > Orders > Order Status
  • Do you provide iPhone battery replacement service?
    As an Apple Authorized Service Provider, we offer battery replacement service through Apple iPhone Battery Replacement Program which is subject to terms and conditions.
  • Do you replace damaged iPhone screen?
    We provide iPhone screen replacement, using only genuine Apple parts. We ensure that your iPhone is repaired to the highest standard possible to protect your device’s warranty.
  • Where is your Apple Authorized Service Center located?
    Address: Leal Communications & Informatics, Motorway 1 , Pailles. Phone: 207 22 35 Email: [email protected] Talk to an Apple Expert by filling out the form.

Customer Support

  • How do I receive customer support?
    Query on online shopping: [email protected]
    Query on after-sales service: [email protected]
  • Can I pre-order an item that is sold out?
    Yes, you can pre-order an item. Delivery delay is 2-3 weeks, depending on stock availability.
  • What is your Repairs Policy?

    Products sold by Leal Communications and Informatics Ltd are covered by manufacturer's warranty against defects in material and workmanship during the warranty period. Leal Communications and Informatics Ltd will at its sole option, repair or replace the product with a similar products in case manufacturing defect is identified during the warranty period.

    All repairs performed under warranty and/or replacement of the equipment must be exclusively carried out by Leal Communications and Informatics Ltd.

    Leal Communications and Informatics Ltd shall make all reasonable effort to repair or replace the faulty equipment according to manufacturer's procedures and return back the equipment in good running conditions.

    Replacement or exchange of equipment will be effected either with a similar model or in case of the equipment is discontinued, by an equivalent product bearing the same current value as approved by manufacturers at their own discretion.

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