Terms of service

1. Introduction

 

1.1. These Terms & Conditions (“Terms”) govern your access to and use of the online platform accessible on https://www.ishop.mu (“Platform”) operated by Leal Communications & Informatics Ltd, a company duly incorporated in the Republic of Mauritius with Business Registration Number C07002860, having its registered office at Michael Leal Avenie, Pailles, Mauritius (“the Company”, “we”, “us”, “our”).

 

1.2. By accessing, browsing, registering, or purchasing any product (“Products”) on the Platform, you acknowledge and agree to be bound by these Terms. If you do not accept these Terms, you must immediately stop using the Platform.

 

1.3. These Terms must be read together with our Privacy Policy which collectively forms part of this agreement.

2. Definitions

 

For purposes of these Terms:

  • “Business Day” means any day other than Saturday, Sunday, or public holiday in Mauritius.
  • “Calendar Day” means any day of the week.
  • “User”, “you”, “your” or “Customer” means any person accessing or using the Platform.
  • “Personal Data” means data as defined under the Mauritian Data Protection Act 2017.
  • “Apple Authorised Reseller” refers to our authorised reseller status granted by Apple Inc.

3. Use of the Platform

 

3.1. You may only use the Platform if you are at least 18 years old and legally capable of entering into binding agreements.

 

3.2. You agree not to:

 

  • Access or use the Platform for any fraudulent, unlawful, or harmful purpose;
  • Interfere with the security, functionality, or integrity of the Platform;
  • Create false accounts or impersonate another person.

 

3.3. We reserve the right to suspend or terminate your account where misuse, breach, or suspected fraudulent activity is detected.

4. Registration & Account Management

 

4.1. You may be required to register an account to access certain functionalities or to make purchases.

 

4.2. You must ensure that:

  • All information provided is accurate and up‑to‑date;
  • Login credentials are securely stored and not shared with third parties.

 

4.3. You are responsible for all activities conducted under your account. Notify us immediately of any unauthorised access or suspected breach.

5. Products & Availability

 

5.1. We endeavour to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, errors may occur.

 

5.2. All Products, including Apple devices, are sold subject to availability. We do not guarantee continuous stock.

 

5.3. Where an order is placed for an out‑of‑stock Product, we will inform you and offer:

  • A refund;
  • A replacement; or
  • A later delivery date, where possible.

6. Pricing & Payment

 

6.1. Prices are displayed in Mauritian Rupees (MUR) and are inclusive of applicable taxes, unless stated otherwise.

 

6.2. Accepted payment methods include:

  • Debit/credit card;
  • Approved payment gateways such as Juice and Blink;

 

6.3. We reserve the right to correct any pricing errors and cancel orders where incorrect prices were displayed.

 

7. Order Process & Acceptance

 

7.1. Placing an order constitutes an offer to purchase. We may accept or reject your order at our discretion.

7.2. An order is confirmed only once you receive a written confirmation (email/SMS) from us. To note that it may take up to 2 to 3 business days for an order to be processed.

 

7.3. We may decline or cancel any order where:

 

  • Fraud is suspected;
  • Payment is not authorised;
  • Product limitations exist;
  • Errors appear in product information.

8. Delivery

 

8.1. Mode of Delivery

Delivery of in‑stock Products will be effected solely through Home Delivery. The applicable delivery charges are as follows:

 

  • For orders equal to or exceeding MUR 10,000, Home Delivery shall be free of charge.
  • For orders below MUR 10,000, a delivery fee of MUR 300 shall apply.

Customers are required to ensure that the correct and complete delivery address is entered at the time of order. LCI shall not be held responsible for failure or delay in delivery arising from incorrect or incomplete address information provided by the customer.

 

8.2. Delivery Protocol & Identity Verification

Delivery will be carried out only upon presentation of:

  • Proof of purchase (printed or digital), and
  • The National Identity Card (NIC) of the customer.

Delivery appointments will be arranged in advance, and the customer will be informed of the scheduled delivery date.

 

8.3. Delivery to an Authorised Person

If the customer is unavailable on the scheduled delivery date, LCI may release the Product to an authorised representative only where:

  • The customer sends a prior email to lciecommerce@lealgroup.mu,
  • Clearly specifying the full name and NIC number of the authorised person, and
  • Confirming that such person is duly permitted to accept delivery on their behalf.

Failure to follow this process may result in non‑delivery, and LCI shall not be liable for any resulting delays or costs. If no one is available to receive delivery, we may reattempt or require collection from a designated point.

 

8.4. Limitation of Responsibility for Delivery

LCI shall not be responsible for:

  • Late or non‑delivery of Products arising from circumstances beyond its reasonable control, including but not limited to weather disruptions, logistical constraints, or external service‑provider delays;
  • Loss, damage, or failed delivery caused by incorrect, incomplete, or misleading delivery information provided by the customer;
  • Any consequential loss or damage arising from delay in delivery.

 

8.5. Risk passes to you upon delivery. Title passes upon full payment.

9. Returns, Exchanges & Refunds

 

9.1. Returns

 

9.1.1 You have seven (7) days from the date of delivery of your item(s) to submit a return request.

 

9.1.2. To be eligible for a return, the following conditions must be strictly met:

 

  • The item must be unused, unopened, and in the same condition as when delivered.
  • The item must remain sealed and in its original packaging, including all accessories, manuals, and protective materials.
  • You must provide a receipt or valid proof of purchase.

 

9.1.4. To initiate a return, you must contact us at lciecommerce@lealgroup.mu.
If your return request is accepted, we will provide detailed instructions on how and where the product must be returned. It is the responsibility of the customer to return the product to LCI’s premises.

  

9.2. Refunds

 

9.2.1. Once the returned item is received, our team will conduct an inspection to verify compliance with the return eligibility criteria.

9.2.2. You will be notified in writing whether your return has been approved or rejected.

 

9.2.3. If the refund is approved:

 

  • Refunds will be processed via bank transfer to your confirmed bank account, unless otherwise mutually agreed.
  • To confirm bank details, you must provide a copy of a recent bank statement showing your name and account number.
  • Depending on your financial institution, the refund may take up to seven (7) days to appear in your account.

 

9.2.4. If your return does not meet the eligibility requirements, we will inform you by email, and no refund will be issued. You may request collection of the item at your own cost.

 

9.3. Defective & Damaged Goods

 

9.3.1. In cases where products are defective, damaged, or not functioning as intended, the applicable warranty process must be followed.

 

9.3.2. All warranty assessments may require inspection by authorised service centres, particularly for Apple products.

 

9.3.3. If a Product is delivered with damaged, defective, or compromised packaging, the customer must notify LCI in writing within twenty‑four (24) hours of delivery. Failure to notify within this timeframe may limit or void any right to a replacement or refund arising from delivery‑related damage.

 

9.3.4. Upon receiving such notification, LCI will provide instructions on the appropriate next steps and may require photographs, inspection, or return of the affected Product or packaging.

 

9.3.5. LCI will thereafter conduct an internal investigation to determine the cause and extent of the damage or defect.

 

9.3.6. Where the investigation confirms that the Product was delivered in a damaged or defective condition, LCI will, at its sole discretion and where appropriate:

  • Replace the Product with a new unit of the same model; or
  • Issue a refund in accordance with the Refunds process outlined in clause 9.2.

 

9.3.7. Products found to be defective due to manufacturing faults (rather than delivery‑related issues) shall be handled strictly under the applicable warranty process, including inspection by authorised service centres.

 

9.4. Return Shipping

 

9.4.1. It is the customer’s sole responsibility to return the product to the following address:

Leal Communications & Informatics
Michael Leal Avenue
Pailles, Mauritius

 

9.4.2. Returned items remain your responsibility until received and inspected by LCI.
We strongly recommend that customers use a reliable courier service and retain proof of postage.

10. Promotions, Discounts, Special Offers & Gift Cards

 

10.1. From time to time, the Company may offer promotions, discount codes, bundle offers, or other special incentives (collectively, “Promotional Offers”) to eligible Users. All Promotional Offers are made at the sole discretion of the Company.

 

10.2. By participating in or redeeming any Promotional Offer, you acknowledge and agree to the following:

 

(a)     Availability & Withdrawal

 

  • Promotional Offers are strictly subject to availability and may be modified, suspended, or withdrawn at any time without prior notice.
  • The Company shall not be held liable for any unavailability, early termination, or modification of a Promotional Offer.

 

(b)     Use of Discount Codes

  • Only one discount code may be applied per order, unless expressly stated otherwise.
  • Discount codes are strictly non-transferable, non-assignable, and may not be exchanged, redeemed, or converted into cash or any other monetary value.
  • Each discount code must be redeemed before its stated expiration date; expired codes will not be honoured under any circumstances.

 

(c)     Exclusions

 

  • Promotional Offers may exclude specific categories of Products, including but not limited to newly released Apple devices, limited‑edition items, services, or items already discounted.
  • The Company reserves the right to determine, at its sole discretion, which Products are eligible or excluded.

 

(d)    Misuse & Fraud Prevention

 

  • Any misuse, manipulation, unauthorised sharing, or fraudulent utilisation of a discount code or Promotional Offer may result in the immediate cancellation of the related order and/or suspension of the User’s account.
  • The Company further reserves all rights to refuse future Promotional Offers to any User engaged in such conduct.

 

10.3. The Company’s decision on all matters relating to Promotional Offers shall be final and binding.

 

10.4.  iShop.mu may issue and make available both digital and physical gift cards (“Gift Cards”) for purchase and use on the Platform. Gift Cards are subject to the terms set out below, in addition to any specific conditions communicated at the time of purchase.

10.5. By purchasing, receiving, or redeeming a Gift Card, you acknowledge and agree to the following:

 

(a) Refunds & Cash Conversion

  • Gift Cards are strictly non‑refundable, whether in whole or in part.
  • Gift Cards cannot, under any circumstance, be exchanged, redeemed, or converted into cash or any other monetary value.

(b) Validity Period

  • Gift Cards are valid for a period of twelve (12) months from the date of purchase.
  • Upon expiry, any unused balance shall lapse automatically, and no extension or reinstatement will be granted.

 

(c) Lost or Stolen Cards

  • Lost, stolen, misplaced, or unauthorisedly used Gift Cards will not be replaced, refunded, or credited.
  • You are solely responsible for safeguarding the Gift Card and ensuring it is used only by authorised persons.

(d) Restrictions on Use

  • Gift Cards may not be used to purchase other Gift Cards.
  • Certain products or services may be excluded from purchase using Gift Cards, at the Company’s sole discretion.

(e) Balance & Top‑Up

  • Any remaining balance after a purchase will remain available on the Gift Card until its expiry date.
  • Where the value of a purchase exceeds the available Gift Card balance, the User must settle the difference using an alternative accepted payment method.

 

10.6.  The Company reserves the right to decline any Gift Card transaction where fraud, misuse, or irregularity is suspected or detected.

11. Warranty

 

11.1. All Apple products carry the official Apple Limited Warranty, subject to Apple’s global warranty terms.

 

11.2. Warranty does not apply where:

 

  • Damage results from misuse, negligence, liquid ingress, or unauthorised repairs;
  • Serial numbers are altered or removed.

 

11.3. Warranty claims may require inspection by authorised service providers.

 

11.4. The Company acts as facilitator for warranty claims but is not responsible for delays caused by third‑party service centres.

12. Intellectual Property

 

12.1. All content on the Platform—including text, graphics, logos, icons, images, software, and design—is owned by or licensed to the Company.

 

12.2. “Apple”, “iPhone”, “Mac”, “iPad”, and all related marks are trademarks of Apple Inc.

 

12.3. Users may not copy, distribute, reproduce, or exploit any portion of the Platform without written authorisation.

 

13. Privacy & Data Protection

 

13.1. We process your Personal Data in accordance with the Data Protection Act 2017 and our Privacy Policy. By accessing or using the Platform, you consent to such processing.

13.2. For the fulfilment of your order, certain Personal Data must necessarily be shared with third‑party service providers who assist us in delivering our services to you. This includes, without limitation, logistics and delivery partners.

 

13.3. For delivery of item(s) purchased, the Company (LCI) will engage a third‑party courier service. Only strictly necessary personal information required for the delivery — such as your name, contact details, and residential or designated delivery address — will be disclosed to the third‑party courier. Such disclosure is made solely for the purpose of performing delivery and strictly in accordance with LCI’s Privacy Policy.

 

13.4. We ensure that all third‑party service providers handling your Personal Data are bound by confidentiality and data‑protection obligations consistent with Mauritian law and our internal standards.

 

13.5. We do not sell, rent, or otherwise commercially exploit your Personal Data. Any processing performed by us or our authorised service providers is limited to what is necessary, proportionate, and compliant with applicable legal obligations.

14. Limitation of Liability

 

14.1. To the fullest extent permitted under the laws of the Republic of Mauritius, the Company shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunities arising out of or in connection with the use of the Platform or the purchase, delivery, or use of any Product.

 

14.2. The Company shall not be responsible for any loss or damage arising from delays in delivery, interruptions to service, third‑party actions, or circumstances beyond its reasonable control.

 

14.3. In all circumstances, and irrespective of the form of action—whether in contract, tort, negligence, or otherwise—the maximum aggregate liability of the Company to any customer shall not exceed the purchase price actually paid by the customer for the specific Product(s) giving rise to the claim.

 

14.4. Nothing in these Terms shall exclude or limit liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded under Mauritian law.

15. Force Majeure

 

We shall not be liable for failure or delay in performing obligations due to causes beyond our reasonable control, including natural disasters, strikes, supply‑chain disruptions, or governmental restrictions.

16. Amendments

 

We reserve the right to amend these Terms at any time. Changes take effect upon publication on the Platform.

Your continued use of the Platform constitutes acceptance of the amended Terms.

17. Governing Law & Dispute Resolution

 

17.1. These Terms are governed by the laws of the Republic of Mauritius.

 

17.2. Any dispute which may not be resolved amicably shall be referred to the exclusive jurisdiction of the Mauritian courts.

18. Contact Information

 

For queries, complaints, or legal notices, please contact:

Leal Communications & Informatics Ltd

Michael Leal Avenue, Pailles

MauritiusE-mail: lciecommerce@lealgroup.mu

Telephone: +230 207 2200

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